Refund policy

REFUND POLICY

Defective or Damaged Items

We stand behind the quality of our products. If you receive a defective, damaged, or incorrect item, we will gladly provide a replacement or full refund. Please contact us within 7 days of receiving your order with photos of the defect or damage.

No Returns for Change of Mind

Due to the custom, print-on-demand nature of our products, we cannot accept returns or offer refunds for:

  • Change of mind or buyer's remorse
  • Incorrect size ordered by customer
  • Color differences due to monitor settings
  • General dissatisfaction with the product (unless defective)

How to Request a Refund

If you believe your item is defective or damaged, please email us at moonmuttsmagic@gmail.com within 7 days of delivery with:

  • Your order number
  • Photos clearly showing the defect or damage
  • Description of the issue

We will review your request and, if approved, send a replacement at no cost or issue a full refund.

Processing Time

Approved refunds will be processed within 5-10 business days and credited to your original payment method.